Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
How can I place an order?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
How do I use the magnetic photos on non-metal surfaces?
You can use the included nano stickers that comes with your order to attach the magnetic photo to any non-metal surface.
How strong is the magnet? Will the photos fall off ?
The magnets are specifically designed to be strong enough to stick securely while being safe for surfaces without causing scratches.
Can I purchase the product as a gift for someone else?
Yes, absolutely! Just provide us with the recipient’s shipping details, and we will handle the rest to ensure the gift is delivered beautifully.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards and PayPal. At checkout, you will have the option to choose your preferred payment method.
How long does shipping take?
Shipping times vary depending on your location. Typically, delivery can take anywhere from 3-5 business days. You will receive a tracking number once your order has been shipped.
What do you do with the remaining photos?
Once we confirm that the order has been processed and the customer is satisfied, the photos are permanently deleted and removed from our system for your privacy and security
Do you offer international shipping?
Currently, we only ship within Romania.
Can I cancel my order?
Orders can only be canceled if they have not yet been processed. Once the order is in production, cancellation may not be possible..
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email or What’s up . You can use this tracking number to track the progress of your shipment on the couriers website.
What file format should my photos be in?
What file format should my photos be in?
We recommend uploading high-resolution JPEG or PNG files for the best print quality.
How do I upload my photos for the order?
Once you contact us through our website or via WhatsApp at +40745257269, please upload your photos using the HD option for the best quality print. We recommend sending the images directly through WhatsApp for faster processing
How can I get a discount code?
Simply reach out to our customer service team, and we’ll be happy to assist you with any current discount offer.
