Privacy Policy
At Eternal Memo, we are committed to protecting your personal data and respecting your privacy. This policy complies with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and explains how we collect, process, and protect your personal information.
Why We Collect Your Data
We collect and process your personal data to provide our services effectively. The purposes for which we use your data include:
- Processing your orders and delivering the requested products and services.
- Evaluating the quality of our products and services.
- Providing access to website functionalities for registered users.
- Administering and improving our website, product offerings, and marketing campaigns.
- Allowing participation in contests or promotions.
- Sending administrative or non-commercial messages regarding changes to the website or your user account.
- Sending promotional and marketing offers related to Eternal Memo, provided you have given your consent.
How We Use Your Data
Your personal data is processed at our business location. Data hosting and storage take place on secure servers within Romania.
In some cases, we may share your personal data with partner companies, but only under confidentiality agreements and solely for the purposes specified in this policy. Information shared during online payment transactions is governed by the payment processors’ terms, and Eternal Memo does not store your card details.
To safeguard your privacy, any photos provided to us for custom product orders will be securely stored and used solely for production purposes. These images will be retained on our encrypted servers only for the time necessary to complete your order and ensure quality control. Once the order has been fulfilled, the photos will be permanently deleted from our systems within seven days.
We may disclose your personal information when necessary to protect against fraud, safeguard our rights, or comply with legal obligations to respond to requests from law enforcement authorities. Such disclosures will only occur when we, in good faith, believe that the law requires us to act.
How Long We Retain Your Data
We retain your information for as long as required by law. If there is no legal requirement, we will store your data only as long as necessary to provide our services to you.
You can request the deletion of your data by contacting us at contact@eternalmemo.com or using the account options available on our website.
Marketing-related data will be stored until you notify us that you no longer wish to receive such communications.
Your Rights
Under GDPR, you have the following rights regarding your personal data:
- The right to access your personal data.
- The right to correct inaccurate or incomplete data.
- The right to request deletion or restriction of data processing.
- The right to withdraw consent for marketing communications at any time.
If you believe your data is incorrect or incomplete, you can request its correction or deletion by contacting us at contact@eternalmemo.com.
Complaints
If you wish to lodge a complaint regarding how we handle your personal data, please contact us at contact@eternalmemo.com. We will investigate your concern and work with you to resolve the issue.
Terms of Use and Agreements
By placing an order with Eternal Memo, customers acknowledge and agree to comply with the refund and return policy outlined on our website. It is the customer’s responsibility to review these policies prior to completing a purchase. These policies ensure transparency and fairness in handling product returns, refunds, and exchanges.
Security Measures
We take the protection of your data seriously and implement strict measures, including encrypted storage, secure payment processing, and regular reviews of our security systems to prevent unauthorized access or breaches.
This policy may be updated periodically. We encourage you to review it regularly to stay informed about how we are protecting your data.
Effective Date: 01.December.2024
